Shipping Policy

 

At Homa, operated by Shoply Limited Liability Company, we aim to provide a smooth, reliable, and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully received. Order processing times may vary depending on product availability, order volume, and other operational factors.

Orders are generally processed on business days, excluding weekends and public holidays. You will be notified if an unexpected issue affects the processing of your order.

2. Shipping Destinations

Homa ships to the destinations available at checkout. Available shipping locations may vary depending on the product and delivery address.

Please ensure that your shipping address and contact information are accurate and complete when placing an order.

3. Shipping Rates

Shipping costs and available shipping options are displayed at checkout before you complete your purchase.

If free shipping is advertised for a product or order, the applicable terms and eligibility requirements will be displayed on our store.

4. Delivery Estimates

Estimated delivery times, when available, are provided at checkout or in your order confirmation.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather conditions, holidays, customs processing, or other circumstances beyond our reasonable control.

5. Order Tracking

When tracking information is available, it will be provided by email or through the applicable shipping service.

Please allow time for tracking information to become active after your order has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If you notice an error in your shipping address, contact us as soon as possible at supporthoma@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

7. Lost, Delayed, or Damaged Packages

If your order has not arrived within the estimated delivery period, or if your package arrives damaged, please contact our support team.

We will review the issue and work with the shipping carrier, where appropriate, to help resolve it. Your rights under applicable consumer protection laws remain unaffected.

8. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other applicable fees may apply depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges imposed by their destination country.

9. Contact Information

For questions about shipping or an existing order, please contact us:

Store Name: Homa
Merchant Name: Shoply Limited Liability Company
Email: supporthoma@gmail.com
Phone: +1 413-640-9160
Business Address: 246 Haydenville Rd, Leeds, MA 01053, United States